1. Pack up your belongings before move day

Keep your move on schedule by packing up your possessions well before your MoveCube's® arrival on your designated collection day. Fortunately, all of our international MoveCube® orders come with a starter pack, including a marker pen, a knife, a measuring tape, and brown parcel tape with a tape gun so that you can securely wrap your belongings for their journey. We even provide three floor sheets, one for each size of MoveCube®, which you can lay flat in the corner of a room to see how much they fit as you pack the items. The dimensions of these containers and the contents of their respective starter packs are listed below.

Also, keep in mind the importance of using sturdy cardboard shipping boxes. We highly recommend using the ones we provide as these are double-walled and chemically hardened, making them ideal for withstanding long overseas trips. However, if you'd prefer to use your own packing materials, please avoid using bin liners, laundry bags, used fruit and vegetable boxes and plastic storage containers as they're simply not robust enough for storage and shipping.

2. Arrange parking permits for our vehicles

To ensure the loading and unloading of your MoveCube® runs as smoothly as possible, our driver will need a suitable spot to park their vehicle, especially if you live in a busy area, apartment block, or on a narrow road. We recommend arranging parking well before the big day and ideally within 20m of the entrances to the addresses where we'll collect and deliver the container. How we drop off our MoveCubes® can vary depending on the country, so give our friendly advisors a call to check whether the driver will be arriving in a secure truck, low loader van, or towing a trailer.

Please note that it's your responsibility to obtain and pay for parking permits. Whether it's buying a ticket from a meter, acquiring a special licence from the local council, arranging access to a gated community, or booking use of a building's loading bay and elevator, we visit so many different property types that it's impossible for us to build these costs into our service. However, we will loan you a trolley to make moving your goods from A to B more convenient. 

^{*Please note that our drivers cannot load and unload MoveCubes® on their own but are happy to provide guidance and advice.}

3. Check your phone to find your time slot

On the collection and delivery days for your MoveCube®, we'll send you a text to let you know when our driver will arrive and allocate you a loading or unloading time slot, dependent on the size of the container. Typically, these timeframes are:

• Small MoveCube®: 60 minutes to load and 30 minutes to unload
• Medium MoveCube®: 90 minutes to load and 45 minutes to unload
• Large MoveCube®: 120 minutes to load and 60 minutes to unload

If you've ordered multiple MoveCubes®, we'll multiply your allotted time by the number and the size of your containers. For example, 2 Large MoveCubes® would be 240 minutes (2x120), and the unloading time would be 120 minutes (2x60). Please note that additional charges will accumulate for every fifteen minutes you run over.

However, to ensure everything runs smoothly and on schedule, we suggest bringing all the items you want to load to the lobby or front of your building before we arrive for collection and asking friends or family to give you a hand with the move. Also, if you've arranged a depot drop-off or pick-up instead of from your home address, the process is the same, but if you arrive later than the allocated time, our team might be committed to other activities and unable to assist. 

What does assisted loading and unloading mean?

While there are a few countries where a helper accompanies our drivers, Seven Seas Worldwide's shipping and removals process typically operates with one driver per vehicle. In both circumstances, though, our drivers aren't available to pack your boxes, singlehandedly load or unload your MoveCube(s)® or assist with loading and unloading specialist items like pianos — these responsibilities lie with you.

However, our drivers are always happy to offer an extra pair of hands and provide advice on securely packing your possessions. They'll also use their experience to ensure the weight of the MoveCube's® contents has been distributed evenly with heavy goods centralised to prevent the container from becoming a tilting hazard.

What our drivers can and can't assist with when delivering your MoveCube(s)®

Enter your premises when collecting or delivering items due to health and safety regulations.	Give guidance on how best to load and unload your MoveCube®.
Load or unload the MoveCube® by themselves (local regulations require additional support, e.g. Hong Kong).	Offer an extra pair of hands.
Lift boxes weighing over 30kg/66lbs due to health and safety regulations.	Provide a trolley to help you move your possessions to and from the vehicle and ground floor entrance (local regulations require additional support, e.g. Hong Kong).
Pack your boxes, bags and suitcases.	Assist with moving your belongings to/from the ground floor entrance of the address to/from the MoveCube®.
Assist with loading/unloading pianos or any other large and fragile items.	Suggest and supply additional large, standard or other packing materials to assist with the safe, secure loading of your MoveCube®.
Advise you on completing your documents.	Guidance from our advisors on our removals service and shipping documentation is available 24/7.