Managing your shipment amidst mpox concerns

How we handle your belongings safely as mpox awareness grows

As global awareness of mpox grows, we understand you may be concerned about shipping belongings from high-risk areas. We want to reassure our customers that safety is our top priority, and we're committed to ensuring your goods are handled with the utmost care to reduce any risk of contagion during transit.

Mpox, formerly known as monkeypox, is a viral infection first traced back to the early 1970s in Congo. High-risk areas include Zambia, Angola, and rural bush regions. The virus requires close contact for transmission—it does not spread via goods or belongings unless there has been direct exposure to infected materials. A free vaccine is already in place and available worldwide, and safety protocols, including track-and-trace, are firmly established.

What we are doing to ensure your safety

To minimise potential risks, we ensure that all shipments are managed appropriately, adhering to international guidelines and government advisories. We work closely with customs officials worldwide, who actively check shipping documentation to identify high-risk travellers and goods.

These measures allow us to identify potential risks as early as possible and manage them effectively. Our website, customer portals, and service centres are continuously updated to provide you with the latest information and support.

More information about mpox

Our commitment to transparency ensures your shipping experience is as smooth and stress-free as possible. We'll continue to communicate with health authorities and customs officials worldwide and follow all relevant guidelines, ensuring your belongings are handled safely from start to finish.

Here are some additional resources if you would like more information about what mpox is and its current status:

• What is mpox and how is it spread?
• Should you worry about mpox when travelling?
• DRC receives first donation of 100,000 mpox vaccines to contain outbreak