• Firstly decide what you are sending; bags, boxes or suitcases of your personal belongings.
• Secondly enter your location from where you are sending (country, town/city or postcode) and then the location to where you are sending (country, town/city or postcode).
• Thirdly select from the drop-down what you want to send. We recommend using our boxes which are specially designed for the rigours of transportation. Those items that do not fit in our large and standard boxes (such as suitcases, sport equipment, some musical instruments, etc.) will be placed in other boxes following collection. This is included in our price. See How does your two or three stage payment plan work? in the FAQs.

Our quote gives you the widest choice of our services (air and sea) as well as the estimated transit time. We recommend you email yourself the quote by clicking the “Email” button. See What does the Transit Time mean?

If you decide to proceed then you will pay the deposit and arrange a date for the delivery of our packing boxes which includes bubble wrap and tape. There is no charge for these items but, depending on your address, there may be a small charge for the delivery. See What’s the difference between a Large Box and a Standard Box?

We recommend you order a few extra boxes. There is no charge if you do not use them so long as your return them upon collection. Whilst packing you should complete the online documentation. See What does my online dashboard do?

You will also receive a scheduled time for the delivery the night before the arranged date. See Can I schedule a collection and delivery time?

You can book the collection online or give us a call if you have any questions. See Do you provide multilingual communication? 

Once booked you will receive the scheduled collection time on the evening before our driver arrives. See Can I schedule a collection and delivery time? and What is the most weight I can pack in my boxes, bags and suitcases?

Once your shipment is collected, it will be measured and sometimes weighed. The Shipping and Transportation invoice will be generated, the deposit deducted, and the remaining amount should be paid in 7 days. See How do I make a payment?

You are entitled to two weeks’ storage prior to shipping which could be useful if you are travelling before returning to the destination country. Check out our storage options.

Sea shipments are usually sent through our own international network so your shipment will be under our direct control from start to finish. If we use one of our partners, you will be informed on the detailed quote although your shipment is still managed by Seven Seas Worldwide. (The actual depots and vehicles involved will be our partners.) See How does the shipping process work? in our FAQs.

We clear your shipment through the relevant customs departments and any environmental authorities. See Why do I need to pay destination charges?

Once cleared through these agencies your shipment will either be delivered directly to your address from our hub, transferred to the closest depot to your destination address to be delivered by one of our drivers, or delivered by one of our partners. See Can I schedule a delivery and collection time? and check out our storage options.